Your personal information matters. This Privacy Policy explains what data 388 Wine collects, why we collect it, how it is stored and protected, and what rights you have over your own information.
Before getting into the full policy, here are the six principles that shape how 388 Wine handles your data.
All account data, PKR transaction records and personal details are stored using industry-standard encryption. Your information is never transmitted in plain text, and access to it is restricted to authorised personnel only.
388 Wine does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data is collected to operate your account and improve your experience on the platform — nothing beyond that.
This policy sets out clearly what information we collect, why each category is needed, and how long we keep it. There are no hidden data practices. If we need additional information, we will tell you why before asking for it.
You have the right to access the data we hold about you, to request corrections, and to ask for deletion where applicable. These rights are real and actionable — contact support to exercise any of them at any time.
We collect data in proportion to what is needed. Basic account operation requires less data than withdrawal processing, which requires KYC verification. We do not collect more information than each function genuinely requires.
As the platform evolves and new payment methods or features are added, this Privacy Policy is reviewed and updated to reflect those changes. The last reviewed date is shown at the top of this page. We recommend checking it from time to time.
388 Wine is an online gaming and sports betting platform operating at 388wine.app, designed specifically for adult players in Pakistan. The platform offers sports betting — with a strong focus on cricket, PSL, T20 internationals, football and esports — alongside live casino, slots, bingo and virtual sports.
All transactions on 388 Wine are processed in PKR, and the platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets. This Privacy Policy covers all data collected and processed in connection with your use of the 388 Wine website, mobile app and any related services.
By registering an account or using any part of the 388 Wine platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
388 Wine collects different categories of personal data depending on how you interact with the platform. The table below gives an overview of what is collected and at which stage.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | Account registration and KYC verification |
| Contact Data | Mobile number, email address | Account registration |
| Financial Data | JazzCash / Easypaisa / bank account details, transaction history in PKR | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform use (automatic) |
| Usage Data | Games played, bets placed, pages visited, features used | Platform use (automatic) |
| Communications | Support chat history, email enquiries | When you contact support |
| Verification Documents | Scanned CNIC, proof of address, payment method confirmation | KYC and withdrawal verification |
We do not intentionally collect sensitive personal data such as health records, religious beliefs or political views. If you voluntarily provide such information in communications with our support team, it will be handled with extra care and not used for any other purpose.
Each category of data that 388 Wine collects serves a specific operational or security purpose. We do not collect data speculatively or for purposes we cannot clearly articulate.
388 Wine takes data security seriously. The following measures are in place to protect your personal information from unauthorised access, alteration, disclosure or destruction.
All data transmitted between your device and the 388 Wine platform is encrypted using HTTPS/TLS. Data stored on our servers — including account details, KYC documents and PKR transaction records — is encrypted at rest.
Access to personal data is restricted to employees and contractors who need it to perform their job functions. All staff with access to personal data are bound by confidentiality obligations. Access rights are reviewed regularly and removed promptly when no longer required.
Platform systems are monitored on an ongoing basis for signs of unauthorised access or data anomalies. In the event of a data breach that poses a risk to your personal information, 388 Wine will take immediate steps to contain the breach and will notify affected users as promptly as reasonably possible.
No system is completely immune to security incidents. While we apply strong protections, you should also protect your own account by using a strong, unique password and keeping your login credentials confidential.
388 Wine does not sell or rent your personal data to third parties. There are however limited circumstances in which your data may be shared with external parties, each of which is described below.
To process deposits and withdrawals in PKR, 388 Wine shares relevant financial information with payment providers such as JazzCash, Easypaisa and Raast, as well as banking partners. These providers receive only the data necessary to complete the transaction and are bound by their own data protection obligations.
Where third-party identity verification services are used to assist with KYC checks, your submitted documents and identity data may be shared with those service providers under strict data processing agreements.
In cases where fraudulent activity is suspected, relevant data may be shared with fraud detection services or, where legally required, with appropriate authorities. This is done only where there is a legitimate need to do so and not as a routine matter.
388 Wine may disclose personal data where required to do so by law, a court order, or a valid request from a competent authority. In such cases, we will disclose only what is strictly required and will inform you unless prohibited from doing so.
In all cases of third-party data sharing, 388 Wine ensures that appropriate safeguards are in place and that the receiving party is obligated to handle your data responsibly.
The 388 Wine website and app use cookies and similar tracking technologies to operate correctly, remember your preferences, and analyse how the platform is being used. Below is a summary of the types of cookies used.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some features of the platform, but will not prevent you from using core functions such as betting, deposits and withdrawals.
Because 388 Wine handles real-money PKR transactions — including deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets — the platform is required to implement Know Your Customer (KYC) procedures for all accounts that process withdrawals above standard thresholds.
The KYC process may require you to submit a copy of your CNIC or passport, a selfie or photograph confirming your identity, proof of your registered address, and confirmation of the payment method you use. All documents submitted for KYC are stored securely and used solely for the purpose of verifying your identity.
KYC is a standard industry practice for online platforms that handle financial transactions. It protects players from identity theft and account fraud, prevents the platform from being used for money laundering or other financial crimes, and ensures that the person requesting a withdrawal is the legitimate account holder.
KYC documents are handled with a higher level of security than standard account data. Access is strictly limited and documents are not shared with any third party except where required for identity verification purposes.
All PKR transaction records — deposits, withdrawals, bonus credits and adjustments — are maintained as part of your account history and retained for the period described in the Data Retention section below. You can view your transaction history within your account dashboard at any time.
388 Wine retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and operational obligations.
When personal data is no longer required and there is no legal basis for retaining it, it is securely deleted or anonymised so that it can no longer be linked to your identity.
You have meaningful rights over the personal data that 388 Wine holds about you. These rights can be exercised at any time by contacting the support team. We will respond to verified requests within a reasonable timeframe.
To exercise any of these rights, contact the 388 Wine support team with your account details and a clear description of your request. We may need to verify your identity before processing the request to ensure data is not disclosed to an unauthorised third party.
Some rights may be limited where retention of data is required by law, for example in relation to financial records or active fraud investigations. Where a right cannot be exercised in full, we will explain why.
388 Wine is strictly an adults-only platform. The minimum age to register and use any part of the platform — including sports betting, live casino, slots, bingo and virtual sports — is 18 years. We do not knowingly collect personal data from anyone under the age of 18.
During account registration and the KYC verification process, age is confirmed using government-issued identification. If we become aware that an account belongs to a person under 18, that account will be closed immediately, any accumulated balance will be reviewed, and all personal data associated with the account will be deleted promptly.
If you are a parent or guardian and you believe a minor in your household has registered on 388 Wine, please contact the support team immediately so we can take appropriate action. We take the protection of minors very seriously and will act without delay on any such report.
388 Wine reserves the right to update this Privacy Policy at any time. Changes may be made to reflect new platform features, updated payment methods, changes in data processing practices, or evolving best practices in data protection.
When material changes are made to this policy, registered players will be notified through the platform or via their registered contact details. The updated policy will be published on this page with a revised "last reviewed" date at the top.
Minor changes — such as clarifications of existing practices or corrections to wording that do not affect how your data is used — may be made without a formal notification. It is good practice to review this page periodically, particularly before making a significant deposit or sharing additional personal information with the platform.
Continuing to use 388 Wine after a policy update has been published constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact support to request account closure.
If you have any questions about this Privacy Policy, want to understand more about how your data is handled, or wish to exercise any of your data rights, please get in touch with the 388 Wine support team.
You can reach us via the contact details listed in the footer of this page. Our support team is available to assist with privacy-related queries and will respond within a reasonable timeframe. When contacting us about a data request, please include your registered account details so we can verify your identity and process your request efficiently.
For general queries about the platform, the FAQ page covers many common questions and may provide a faster answer. For policy-related questions — including terms of service — visit the Terms and Conditions page.
Register your free account today, deposit in PKR using JazzCash or Easypaisa, and access cricket betting, PSL markets, live casino and slots — all in one place, built for Pakistani players.